Holiday Inn Express Frankfurt City Hauptbahnhof

Essendo in viaggio in famiglia ho preso una tripla ma il terzo letto , divano, è stato veramente una tortura .

Tra i lati positivi: il personale al check-in molto cortese e la stanza leggermente più grande delle solite "queen bed + sofa bed", stanze molto silenziose. Tra i lati negativi: bancone della colazione molto piccolo, tutta la zona della stazione centrale è bruttissima, piena di vagabondi ed ubriachi.

Ho prenotato l'albergo per me ed un collega, dovendo restare una settimana a Francoforte per lavoro. Ottima la posizione che ti permette di arrivare in centro a piedi in pochi minuti, servizio wifi eccellente, parcheggio economico per la macchina

Was really nice hotel very clean and with fantastic customer services. My special thanks to Mr Yassin in front Desk. He amazing guy and really helpful. Hotel itself very nic and clean and located in the city centre. The main station is 3 minutes waking. Lots of nice restaurants around the hotel. Really enjoyed there.

The rooms are lovely but there is much to improve about this hotel. We only stayed for 3 nights and I will start with now with the positive things first: Good breakfast with some variety (we always enjoy a pancake machine), clean rooms and good coffee; the staff were nice but not always helpful. The downsides now... There were more than the positive owns so we are disappointing: the rooms were extremely warm and the air conditioning was not working, we had to wake up every 3 hours at night to open the window, the window you can only open with a key from the reception and once we waited for it for 45min, the room service was fine but once we told them to come later but they did not come at all eventually (not nice), the internet is a joke, the connection keep dropping when you need it the most. When we asked for help at the reception one night we were asked to call in about 1h, I did, then we were asked to call again in 15 minutes. I got so angry and I turned on the data on my phone.. The next day at the reception same explanations (we need to contact the it team and so on) Nothing was fixed. At the check in we were asked for a deposit of 50euro in cash or by credit card only. This was not specified anywhere on the Hotel.com website or anywhere else. This was really disappointing for us and we asked for help on the chat. No solution found. Awful service. We eventually gave the only cash we had (about 40euros) and we managed to check in. The towels smell bad. Bad experience...