Affittacamere Casa Billi

Casa Bili was great, centrally locates, very close to the train station & walking distance (15min or less) to all the big sites to see. Has Air Conditioner, a big plus during this heat wave. Would stay again.

Lorenzo was great! The location was great! This was my first time staying somewhere where I had to share a bathroom and I did not enjoy that. I believe there is an option to not share and I would recommend that. The negatives in my opinion: the walls are thin, the pillows are bad, the shared bathroom shower was so small with nowhere to put your things, and towels were not changed (they have a policy that you only get fresh towels every 7 days). If you’re here on a budget for a short stay this is a great option, but I wish I would’ve splurged a bit more for a place that provides fresh towels. Despite all the negatives, I’m happy with it since the location was amazing and my time in Florence was great!

I didn’t even stay. Upon my arrival, I had to wait a while before gaining access upstairs, by asking a random couple if they would please allow me up with them. Because no one gave me access or cane to help me. The lady at the front was not very kind. I asked if I could please see the room because I did not like the conditions of the place, they did not match the pictures and the costumer service was very lacking to say the least. With an attitude she showed me the room and I told her I did not feel comfortable or safe, she said “ I don’t know what to say, you already paid” I told her I was unhappy and would have to find another hotel. She said “ there is nothing I can do, please delete all the information on your phone for the access” she had me show her my phone to make sure I deleted it !!! As if that wasn’t enough, she closed the door immediately and I had to knock again to have her give me access to go down stairs with all my suitcases. I had to walk down the streets asking the hotels if they had availability, and most were sold out... upon contacting hotel.com they told me they exhausted their efforts but that Affitticamera Casa Billi would not give any sort of refund and credit and accused me of “ simply walking out” I’ve never had such a horrifying experience with such lack of hospitality from a place. I would never recommend this place. Ruined my initial experience in Florence. Awful

very nice, perfect location, close to all the major sites, a good selection of bars and restaurants on the same street, all in all very nice for the price

Check-in was easy to coordinate. Restaurants and shopping nearby. Shared bathroom was a bit cramped, especially the shower. Only issue was that the in-room AC did not work and it got quite warm during the night.