Hotel Alessandra

Hotel a conduzione familiare in pieno centro a Firenze, a due passi da Ponte Vecchio. La stanza, una quadrupla, era molto grande, accogliente e silenziosa. Il bagno, altrettanto grande, accogliente. Il personale alla reception molto attento e premuroso. Una delle ragazze di servizio alle colazioni molto solare, sempre disponibile e attenta, l'altra meno (dovrebbe fare più attenzione ai clienti...). In generale ottimo hotel in pieno centro. Consigliato

Simply wonderful service from Andreas (the owner/manager), Valerio and Monte (the two front desk guys). Very accommodating. Service comes first at this place. And what a view we had from our junior suite! The river and our very own belltower (fortunately not functioning). And great location 10 -15 walk to all the sites on both sides of the river. Plan yor next stay here!

A very pleasant experience. A quaint Renaissance hotel with great service, extremely friendly staff, good breakfasts and a great location, easily accessible to all the major sites in Florence. However there were too many steps to climb and a small elevator which made it difficult to handle luggage.

It was a good stay.

Stay away. I woke up the first night with bites all over my body; was hoping it was a mosquito. Second night I was sitting in the room reading and noticed bed bugs crawling up two of the walls (on the wall behind the headboard, and the wall near the armoire). Hotel staff didn't seem to care much. They offered for me to change rooms for the night but offered nothing in terms of helping me disinfect all of my belongings, etc. They just kept saying how in x amount of years they've never had an issue (doubtful) which didn't matter to me because the room I was in was infested. Had to spend the next morning at the laundromat cleaning and drying everything I own. They wouldn't let me use the laundry in the hotel that housekeeping uses, and offered nothing in terms of reimbursement for laundry services, my stay, or otherwise. Don't stay here if you want to spend the last days of your "vacation" in a laundromat.

The staff was amazing! They are very knowledgeable. My only regret is not asking earlier for their assistance. They could have booked all our tickets. They got us into an amazing cooking class at the last minute that we loved! Although an older hotel, the location is perfect for downtown.

Wonderful location & extemely efficient helpful staff. Stairs/lift to reception lower overall score given.

This was my 3rd visit to Florence and this hotel out shined my last 2. The owners were extremely attentive and generous with their time whenever I asked for recommendations. Very clean, well kept and an excellent breakfast was included. Can't beat the location! Will definitely stay here again!!

Steps the elevator to small Front desk 3 floor many steps

From the very first moment of being welcomed by Monti we had a great experience at the Hotel Allesandra. Monti showed us the room we had booked as well as several others that were available and we did opt to upgrade to a larger room with a mini-fridge and coffee maker. We were there during a heat wave and the air conditioning was a real plus. The breakfast buffet was good with a variety of breads and pastries, eggs and cheese and prosciutto available. The owners were gracious and welcoming and helped us book taxis and answered questions. The location is great! All major attractions are within walking distance and the Ponte Vecchio is super close. My only caution is that this is not well suited to people with physical handicaps as the you have to climb a bit to get to the small elevator.