Residenza D'Epoca Palazzo Galletti

Location perfetta per le nostre necessità. Cortesia, servizio e comfort al top. Ci ritornerò senz' altro.

Location eccezionale, situata in una zona centrale di Firenze, camere pulitissime e ampie e servizio sempre disponibile e gentile. In un futuro viaggio a Firenze tornerò sicuramente ad alloggiare presso questa struttura!

Il rapporto qualità prezzo adeguato. Camere pulite e confortevoli. Posizione rispetto a centro storico molto buona. Personale gentile e disponibile.

Camera carina ma non da "urlo" come invece le descrizioni facevano pensare. Non ho avuto il coraggio di far togliere la polvere che faceva i rotolini sulla composizione floreale posta sul comodino a sinistra del letto, sul telefono, modem e relativi fili. Nemmeno di far notare 3 disgustose macchie di sangue sulla parete alle spalle del letto, una di queste con zanzara morta ancora attaccata. Piacevole consumare la colazione buona e abbondante nella graziosa saletta dedicata con cameriera gentilissima. Ai servizi offerti aggiungerei senz'altro un bollitore e/o una macchina per il caffé, con capsule e bustine omaggio. Non ha nulla del bed and breakfast, è una camera d'albergo. Posizione ottima per girare a piedi o in bus che ha la fermata di fianco al portone.

We booked here on our honeymoon. The property was clearly mis-represented as a hotel causing us to lose over $370 in booking fees: 1. The listing of this hotel on the website is “Hotel D’Epoca Palazzo Galletti”. It is not clear at all from the Hotels.com listing that it is actually a bed and breakfast without amenities, cleanliness, or security. 2. The hotel staff had to call us the day of our arrival and notified us that checkin was from 3-7pm only, and could only be done after hours for ADDITIONAL FEES (not in the listing), unless we were comfortable with using a 4 digit rotary combination lockbox, like a simple bicycle lock. The key to our room was left in the door, with visible access to the other 10+ rooms. No one was available at the property to check us in or make this right upon arrival at 9pm, and no one was reachable by phone either that night, or the next morning by either us or the Hotels.com support staff. When we finally reached someone the next day, we were told that the owner does not work the weekends, and we would need to wait until Monday (after checkout!) for a resolution. 3. The room was dirty, stains on sheets, sofa, dirt on the showerhead. There are 11 different rooms represented on the website. NO ONE was available to make this right on-site. Cancellations must be over a WEEK in advance, or no refund. We were marked by the hotel as a no-show, even though we have email evidence they are lying. Hotels.com refused to help. Buyer beware.

Great management

This hotel is over 100 years old but has been redone but still gives you the feel of old Italy. It is located about 2 streets over from the famous church and tourist areas for shopping,eating and the fun things to do.You have to walk up 3 flights of steps to the lobby since this hotel is too old to have an elevator. The staff is great and very helpful. We had the suite which was nice with high ceiling and an awesome updated marble bathroom with nice tub and shower. We walked from the train station which was not fun with our roller bags and 90 degree weather. Bus #24 does take you from the airport area to where the hotel is located. There is a grocery store down the street that is great if you want to buy food for your stay. This hotel is not fancy like a Marriott or Sheraton like most Americans are use to,but it is a real Italian style room which was pretty cool. Continental breakfast is pretty good which is downstairs in this hotel. The only negative is walking up the 3 flights of stairs after flying many hours and you are pretty tired. I did enjoy my stay at this hotel and would stay there again. Bus #24 is right out the door of this hotel and will take you the train station area when you leave Florence.

We had a wonderful experience. The bathroom was so nice with a spacious shower...wonderful! The room had a balcony overlooking an adorable courtyard. The breakfast and service at breakfast was great!

Only stayed one night in Florence and wanted something close to the Duomo. This room is indeed close to the famous cathedral but not worth the money. A/C was a joke, it was on full blast but the room easily had 20 foot ceilings, so that 1980's unit did nothing to help. We asked the front desk for a fan and they couldn't provide one. Shower was covered in mold and the floors had a layer of dirt on them. They did have a buffet breakfast available with eggs, coffee and an assortment of pastries served on a lower level of the building which also had mold in every corner. The room we had was called The Urano. If you do book this awful place, request a different room and you chance having a better experience.

Wonderful staff, allowed us to check in early rather than just leave luggage. Breakfast was fabulous ... full selection of fruit, yogurts, rolls, meats, cheeses and eggs. Best cappuccino ever. Attention to details and pride evident. Room comfortable clean and welcoming. Roomy for three of us. Close to la duomo, walking distance from everywhere. Would stay here again without a second thought.