NH Berlin Alexanderplatz

Hotel was ok bed sheets not changed any of the 3 nites we stayed. We where never told how much breakfast cost to the last day. On checkout when we went to pay they tried to make us pay in dollers then triwd to over charge us both the male and female on reception were rude to ourselves and other customers. This let the hotel down and i would not return for this reason.

I have been a fan of NH Hotels and use them for almost all my trips, but this time i was disappointed with the detail provided by the hotel of its location. I booked it because of the location alexanderplatz as its name is misleading. It is nowhere close to alexanderplatz and about 4 stops away from the square. Would be careful next time. Also they charged us 100 euros for a conference room for full day whoch was expensive with not even water included. Room didn't have the basic kettle and tea/coffee

Very poor . Not in the stated location. Room was not cleaned in 3 days and no check in permitted after a very long flight at 1 pm. Check in staff totally unhelpful and unconcerned

I don’t often leave reviews but felt I had to as I found this hotel quite frustrating. When I checked in, I noticed that the hallway was very hot and stuffy. Likewise, the room was warm and uncomfortable. I couldn’t get the air con to work so contacted reception. I was told someone was take a look while I was out. The next day I had the same problem. I spoke to reception again and was told “it’s winter. We switch the air con off. Open the window” in quite a patronising tone. I already had the window but there was no draft. It was still 20c outside. Being a modern building, the airflow is minimal. Should I decide if I want the air con on? If it’s true - that ppl don’t need it - then they won’t use it. I’ve never encountered this before. It meant that we slept with the window wide open, meaning being woken up regularly by the church bells nearby. Also, the drains stink - how could they not notice this? There’s no extractor fan in the bathroom either. Beds too soft. Likewise, pillows. Lastly, no coffee making facilities. All quite poor for 4*. I stay in Berlin a lot. This is off the beaten track in a bad way. Stay near torstrasse.

I specifically booked a room with bathtub but I only got a room with shower. Slow WiFi and misleading to call it Alexanderplatz.

The room was very comfortable

Very modern and clean hotel, only had an issue with our shower not draining properly which we informed staff and it wasn't fixed

Great hotel, tram is a short walk.

The feeling of new because they take such good care of the conditions. Great place to stay, right on the tram circuit.

Just a short tram journey into the city centre. Close to the Friederichshain Krankenhaus which is why I stayed here. Would have liked coffee/tea facilities in the room and glasses for water.