a&o Berlin Mitte

L'ostello è pulito, l'ambiente comune molto bello. Le camere sono spartane ma molto pulite e silenziose. bagno pulito e funzionale. In una camera da 4 non c'è neanche un armadio, bisogna arrangiarsi. Durante la permanenza non è previsto la sistemazione della camera ne il cambio degli asciugamani. La struttura è molto comoda per utilizzare metro e autobus, e comunque vicina alla più bella zona della cità (Alexander platz, l'isole dei musei, East side gallery etc.)

hotel particolarmente adatto a gruppi. Grande hall per intrattenersi a chiacchierare e bere qualcosa.

During the Corona virus outbreak, it was awful. Those guys was making everything so complicated, even for their own breakfast tokens , they did not want to take it . The customer service was brutal, so condescending , but there was no choice , had to use the hotel for work.

Nice place

Wonderfully close to nain Berlin touristic area.

Nice and cheap, good location. All you can eat breakfast sets you up for the days sightseeing. Front desk very helpful with taxi and train information.

The room was clean and enough space for two people. We had a good nights rest and are happy with our stay

I received very bad customer service by young German girls at the reception: - When checking in, there seemed to be some hassle with rooms. I was explained that I was lucky that I had paid whole stay in advance and therefore I shouldn’t be worried. - Later, my door card was blocked one evening without giving any notice. I needed to go reception where they accused me not to pay my breakfast. That was false accusation. When, I asked about blocking my card, I received rude comment that it is not their job to explain me and the whole situation was more like my fault. - The hostel advertises free drinks if you don’t use room cleaning during your stay for environmental reasons. I didn’t use it at all and asked about the advertise. The response was that I should have done it when I checked in. Obviously, I didn’t know that kind of offer when checked in. - Lastly, I gave my email for the manager comment about blocking my card. I never received any comments and I believe my email wasn’t even delivered further. Instead, more likely I have been put on black list as I never received review email by hotels.com. The email, which you always receive after your trip.

The location of this place little dirty. The hotel is lind of college hostel. No regular hotel stay amenities like phone, microwave or in room coffee. No A/C so hot in the afternoon. Lot of girls and boys with smoke and drink. Good if would like to hang out with them. The breakfast is very good and costs only 7euro for adult and half for kids. Tour bus is accessible but don't buy tickets from the reception.

The cleanliness of the rooms was not at a high standard, and it was incredibly noisy during the day due to construction and a lot of school trips. The location is solid and it was quite affordable.