Showcase Apartments Kimberley House

I have never checked straight out of anywhere before but I was in this property for less than an hour before I cancelled my stay and booked another hotel. On arrival the windows were wide open in the apartment and it was -1 outside so the room was freezing. The tiny little heater in the corner was not going to heat the room up enough to allow me to sleep in it. The place was very dirty, rubbish from previous people still in the bin, all cutlery and utensils dirty and the washing up equipment was all full of old food so wouldn't have helped clean. There were also no towels in the apartment so I was unable to have a shower. When I tried to call to ask about towels there was no answer. And no answer when I tried to call about checking out. Luckily hotels.com were kind enough to honour a refund for me as I was told by them that they contacted the property a number f times over a few days ad still got no response from them to issue a refund.

Amazing, spacious, clean and cosy will be returning soon very soon

The stay was really good , apartment also had Netflix which was really good !

Good location, could check-in early, greeted by friendly staff Room / bathroom was clean & tidy Kitchen had everything required (microwave / oven / utensils etc.) No parking with apartments, could park a few mins walk away - £20 for 24 hours Sofa bed had undersheet but no oversheet / quilt Double bed was lumpy Cooker had dirty / unwashed grill tray Fridge freezer needed defrosting

Very nice stay

Great studio flat with extra amenities that you wouldn’t usually get in a hotel room and added extras like tea and coffee in the room. Little bit tricky getting into the apartments but once in the guy was very helpful!

I had 2 issues, first there wasn't any WIFI in range (forget about connection issues), because of this I had use my mobile data for work and I ended up consuming all of it. Second the base of iron kept in the room was so dirty that it ruined my clothes.

After being let in by the gentleman who met us there who was very polite and helpfully, we had to walk up the stairs as the lift wasnt working, we were let in to the apartment which was nice but the floor didn't look like it had been brushed properly as there was hair on the floor and in the bathroom. The reason why we booked the apartment was so we could cook our own food but with limited utensils no sharp knife and 2 very small pans and no tin opener we did manage but with difficulty. There were signs up stating to respect others sleeping but some chose every night to ignore the fact! The apartment was warm so had to have the window open which faced on to the car park where on both night there were young adults smoking cannabis which I could smell nearly all night and were constantly shouting and fighting with each other! I was so disappointed with my stay and would not stay there again or recommend it which is a shame as it was in the perfect location for everything.

Very friendly would recommend it to family and friends defo staff are very welcoming and Sara was particularly helpful 😁

Wasn't 100% clean