Hotel Villa Fontaine Tokyo-Ueno Okachimachi

The hotel is well located, near different metro, train stations and touristic attractions. The staff is very nice and ready to assist you. An accommodation I would recommend to consider when deciding where to stay while visiting tokyo.

My family was disappointed with this hotel, and we would not stay here again. To summarize: -Although it appeared clean, there was an overpowering stench of stale urine when we opened the bathroom door in our room. It was disgusting to the point of making me feel sick. We called down to the front desk and asked for a room change due to the horrible odor in the bathroom. They did change our room, and fortunately the bathroom in second room we moved to smelled OK. -However, we later had issues in our second room as well; the air conditioner would randomly turn off in the middle of the night. Our stay was in August when Tokyo is extremely hot and humid 24 hours a day. We woke up several times during the night covered in sweat. During the first night, I had to get up to turn on the air conditioner again 5 times after it randomly went off! I mentioned the issue to the front desk the following day, and the staff simply said, "I'm very sorry" and offered no solution. We experienced the exact same problem during the second night of our stay. -The room was ridiculously small. I know this is common in Tokyo hotels, but even so, the room was far too tiny for a family of three. -It was noisy. There seemed to be no soundproofing as we could hear people walking and talking in the hallways at all hours. During the two nights we stayed here, I barely slept. Overall, this hotel does not deserve the positive reviews it currently has. We would definitely not stay here again.

A pleasant, simple, good value hotel with helpful staff. The immediate area was not touristy (which we liked) and some of the restaurants did not display menus in English, the staff were always patient and helped us order. There are places to visit within walking distance. There are several train and metro stations not too far away, and these enabled us to see the rest of Tokyo. The Yamanote line is included on JR Pass, which was handy for us.

If you are looking for a comfortable bed this is definitely not the Hotel for you. I have stayed in many Japanese hotels and none of them are famous for great beds but this was the worst bed I have ever slept in. The floor would have been better. Also, this hotel is several blocks off the beaten path, which is great for nice quiet evenings but not great if you want to be right in the action or have bars/restaurants close by.

Everything was good except walls are thin. The noise may affect if you are a light sleeper.