The Fives Azul Beach Resort, Gourmet All Inclusive by Karisma

I came for a three night stay for a family wedding. The wedding was BEAUTIFUL- service and food was impeccable during the ceremony and reception. This isn’t a place for people that don’t like walking around, as our villa was quite far from the beach and the restaurants/bars (though very helpful shuttles ran about every 10 minutes.) every pool had just the right amount of chairs. Staff was helpful for our every whim (blowing up pool floaters, getting refills on drinks, etc.) We didn’t order room service because we never had too! As we only stayed 3 nights, there were plentiful food options and we never got bored 5 stars for the azulitos kids clubs - we were with toddlers and they had everything imaginable for toddlers and young kids

Overall the stay was good. Not exactly as great as I expected. but it wasn't terrible. Good: The nice restaurant food was overall really good. The property is beautiful. Rooms are spacious and really nice. The staff was overall really great. The bar service was just okay in my opinion, but everyone else was super nice. The Bad: Terrible reservation policy where you can only book reservations between 9a-3p in person. So your first day if you check in at check in time you won't get a reservation and then many other days are fully booked. We were able to get in half the days we stayed so that's annoying. Room service food is gross. My family and our 4 teenagers tried different things and they were all nasty. I would have been thrilled with just regular fast food quality food. Not even close. The alcohol at most of the bars was low quality in less you want to pay extra. I'm not expecting Don Julio 1942 to be included, but no Patron?? The store was complete freaking rip off! I am talking $10 packs of Pringles, $8 packs of cookies. Just insane. The real b**** of it is if the room service was decent you wouldn't need to buy the insanely overpriced extra snacks. That kind of irked me. The TV is a freaking joke, local cable with bad reception. No apps. Motel 6 quality SMH Honestly, I wouldn't stay again after staying at similarly priced hotels in the area, but it was fine.

As a frequent traveler of Mexico we have stayed at 4 Other all inclusives. This was definitely last on the list. NO poolside food service. Upon arrival we were sent to the only grill supposedly open at 440pm and they closed it early. Then sent us to another one that was not open either. We went back to the room to order room service and there was no menu. Took over 30 minutes to get that delivered and even longer for the food to be delivered. Drinks were watered down. Shuttles took too long for pick ups. Everything is an up sell from certain drinks in the smoothie bar to a lobster tail. NOT all inclusive. You have to wear a bracelet the entire stay and if you lose it it’s a $125 fee. Maid service was good but they left one of the sliding doors open one of the days and we had bugs after that. Construction going on all over the property. Villa pools didn’t have sufficient towels and even if you walked to a different villa to her one the concierge was frequently closed. Thai restaurant was good. French restaurant was good. Sea Olive not very good. Constantly out of items on the menus. Starbucks is not included. That is an upcharge as well. There are even separate “Prestige” areas and shuttles that you do not get access to (even though we had one of the most expensive rooms - a 2 bedroom penthouse suite) Save your money. Grand Velas, Secrets and Dreams are all better properties in my opinion. Customer service lacks here and it is definitely not a 4 star property as they claim.

This hotel was very nice! Our room was nice, spacious and clean.The staff was always very friendly.

Great property, great food, the kids absolutely loved it and we would go back.