DoubleTree by Hilton Hotel Manchester - Piccadilly

Room very clean, comfortable. Service really kind and able to help you

Brilliant location, excellent service and comfortable rooms.

Service was generally pretty good. Room service took a whole sometimes. Had to wait 45 minutes to have a bathrobe delivered when I arrived.

Booked 2 rooms at £165 each for a weekend with friends in Manchester to watch Jess Glynn in concert and do a little Christmas shopping. Emailed ahead of our stay and asked if we could have one room with a bath, only to receive a reply that said, No! our standard rooms don't have baths, you'll have to upgrade £40 extra! considering I'd just paid £330 you'd have though a little gratitude might have been extended as they're were not fully booked when we arrived. I was a Hilton Honours member and have stayed in dozens of their hotels worldwide but stopped using them a few years ago as they're just not good value for money, but thought we'd give them another go... so wish I hadn't. The hotel lobby and bar area has the usual welcoming Hilton set-up and the staff are friendly, however, that's are far as it goes. On check-in they tried to sell a room upgrade again at £40 (didn't even get chance to ask for a bath this time, they just went into sales mode). The allocated rooms we were in was small and really poor value. To make matters worse, the heating in the room wasn't working, so rang reception and they simply sent a porter up with an oil heater (that's a first!) I have to say the Ibis and Holiday Inn are far better value than the Double Tree and whilst the hotel experience was poor, we didn't let it spoil our weekend. The nice thing is, I won't ever be booking this hotel or chain ever again, instead we'll stick to the Melia... every cloud as they say :-)

Great location. Clean rooms and efficient service