4/10 Discreto
30 maggio 2023
Didnt get what we paid for.
It was my second time staying here. When we got there at 3pm to check in, our room was not ready(same thing happened the 1st time we stayed here..no big deal) but then the room was not ready the other days when our friends checked in as well...very strange. Reception told us that they will send us an email when our room will be ready in about an hour or two. Went to eat and after an hour decided to check back with Reception after we didn't get an email as yet. Was told, "Oh yes, your room has been ready for a while now and you have been upgraded for having to wait) Got the key cards and went to the room. We paid for an unobstructed ovean view room and we got upgraded to a garden room with no view of the ocean! We called Reception and told them. Their respoded by saying they couldn't do anything to change our room at that time because the hotel was full. So what happened to the ocean view room that we paid for?? They told us that we had to wait until the next day to check out and then check back in again at 4pm for another room! WTH!! We had a wedding to go to the next day and wouldn't be able to checkout and check back in at that time the next day. Absolutely ridiculous! We were forced to stay in a downgraded room(according to them an upgrade) which was a 10 min walk atleast, from the center of the hotel where all the restaurants and activities were. We were offered no other solution and was forced to stay in a crappy room the rest of our vacation. Ruined our stay.
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Viaggio con gli amici di 3 notti
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