Grand Palladium Jamaica Resort & Spa All Inclusive

I would not recommend this place, when we got there, the A/C in the front room of the suite would not cool, we told management who said they would fix it while we were at dinner. When we got back to the room, it felt a bit cooler but not comfortable. My son, who was sleeping in the living room area on the fold away bed said he was ok with it. Unfortunately by the time we woke up the next morning, it was back to and oven in the room. I once again complained to management, they said they would take care of it while we were at the beach. We got back to the room about 6 hours later to find out that nothing had been done. The next time I told management I went face to face with the front desk, finally this time maintenance was finally sent and fixed it after 2 full days of complaining. This was just the beginning though, we told them on day 1 that the minibar fridge was not working, we also told them on day 2 and day 3 as well, nothing ever got done. Apparently I guess they figured since our minibar fridge didn’t work that we didn’t need it restocked either because it never got done unless I called and complained. Please realize that this is supposed to be an all inclusive resort. We also could get shampoo and conditioner, the phone app they asked you to download for the restaurant times and hotel info was always wrong, in fact no one ever seemed to know when restaurants were going to open and close. I guess I’m out of space but I have at least 20 more complaints.

Overall I really enjoyed my stay it just the cleanses of the room is very bad

Let me just tell you to STAY AWAY FROM THIS RESORT BY ANYYYYYYY MEANS. I arrived on Tuesday 5/29 for a wedding. First off the food is mediocre, not at all horr ble but nothing to rave over. The hotel is 40 minutes away from civilization so every cab to come out of LucEA IS going to cost you at least $100 USD They do have a club for children that keeps them occupied which is a plus to the resort. However, the customer service here is HORRIBLE! I have had the room attendants steal outfits from my 9month old son ; I could NOT BELIEVE that something I laid out for my son to wear went missing as soon as the housekeeper cleaned. On Thursday 5/31 I had breakfast in the montego bay buffet and left glasses on the table went back within 5 minutes the table was clean and my glasses had vanished! Everyone here is a thief im convinced. The resort is pretty big so they have a trolly service that takes you to each side - Here I am 9 month baby on my hip, a stroller , and a floatable for the pool trying to get back to my room while my child is cranky and hysterical and the driver told me he wasnt going my way so he wouldnt take me UNBELIEVABLE . I would NEVERRRR EVERRRR come here again I cannot believe how much of a horrible experience this was NEVER AGAIN!

It was very good, my second time there, will definitely recommend it to others, and will be back for sure

Fabulous