Paradisus by Melia Cancun - All Inclusive

Place was great in every aspect. Francisco who waited on us at the pool was efficient and extremely fun. Great place and a great time.

The reception of the front staff was poor. I wanted to change the room type, but I didn't explain it properly and made me wait.

We have been to Cancun several times, but never with our children. This time we took our 2 and 3 year old. Paradisus exceeded our expectations. We enjoyed the resort just as much, if not more, than some of the adult only resorts that we have stayed at. The food was exceptional at each of the restaurants. We paid a little extra once we got there for a larger beach cabana and beach side service which was really nice but not necessary. There are other palapa style umbrellas with chairs that are included with your stay. We just wanted something bigger for our girls to nap. ONLY thing we were disappointed about was the kids play area was closed due to Covid but Covid is obviously not the hotels fault and the kids had PLENTY to do between the pool and the beach. There is one pool that is about 18 inches and fairly large. This was nice and relaxing for us with toddlers. Will for sure stay again. Even without kids.

Everything was well maintained. The Service was great

The public areas or very clean staff was amazing but the room wasn’t deeply clean on the daily basis towels left on the hallways for days and none of the management or staff will pick them up my AC wasn’t working And it took them three days to move my kids to a different room

Love paradisus! Great staff & hotel is very clean💕

All the staff were friendly, polite, respectful, and always smiling. Butler Rodolfo went beyond expectations. Special shout out to waiter Ignacio. Treated us very kind and had a special breakfast after a wild new year party.

Paradisus is gorgeous and they did an excellent job of cleanliness and safety with the covid issues. We had 5 rooms and a group of 11. The waitstaff and spa staff was very attentive and excellent. we had a lot of issues with reservations for meals and events because we couldn't get our app to work on our phone. The Reserve was wonderful, loved the amenities, but the regular front desk checkin area is very unhelpful and slow to respond. Beware check out takes as long as checkin and they won't let you leave and keep a credit card on file. No big deal - if you know in advance and are not trying to get to the airport! Beautiful property though and even with a fees hassles and issues it was well worth the trip!

First time in Cancun, loved it! We had reserved ocean view Luxury room! Took a bath almost every night! We did told them trough email, that we are going to celebrate our anniversary, but nothing was done. Loved having bali beds available every day, and loved having breakfast and lunch at Lapala restaurant! Shoot-out to Aaron, Ceazer, Maguel, Hector, Valeria! For a great service!!! Thank you guys!

The grounds of the hotel is beautiful inside and out. The plants and coy fish are gorgeous. The pool area is beautiful and so is the beach. There were workers digging up the beach right where people sit but I guess they were fixing something.. The rooms are dated and need an upgrade. The balconies are nice and big. The bathrooms inside the hotel rooms have a tub that is super hard to get in and out of and they do not have hot water. The check in process was terrible and nothing was explained when we checked in, we were told to come back in 30 minutes for the room key. The only thing that was mentioned was a fee to upgrade to the reserve side. The nightly entertainment was boring. The hotel workers in Malva , Fuego and at the beach were awesome.. a few to name were Joel, Orlando, Alfreto and Martin. The restaurants do have much to eat if your gluten free or plant based. I should have checked that before I booked. They App they use is pointless because you can’t make dinner reservations on it and you still have to call 0 on a hotel phone to do so. The hotel itself is beautiful. Stay here if your not super picky about food and we’re you sleep.