Viceroy Riviera Maya

Food is not the best. Room for improvement

The facilities were beautiful. Our private pool was always warm and the toilitries were always full in both the indoor and outdoor showers. Extremely spacious villas and the pool was wonderful. Service during breakfast and around the pool was extremely slow even though there weren't that many guests around, but it did not put a damper on our holiday. The location was only 20 mins from PDC where we went every night for dinner. I'd definitely stay at the Hotel Viceroy again.

This was our third time at The Viceroy and as always it exceeded expectations.It is a slice of paradise! The staff is wonderful and they all go above and beyond to provide service at the highest level. They work together as a team to make every guests visit something special. We will return!

We love this place. We get the best service in the world here. Been back three times, and we will keep coming back because of the amazing staff, like our friend, Hugo! Ask for him & he'll make sure you're treated like royalty 💛

Beautiful hidden boutique property, not tucked behind one of the big resort facades. At first we were wondering what we would find at the end of the road but it was incredible! The details were amazing throughout. Lush landscape, beautiful villas, gorgeous use of natural materials such as wood and stone, tasteful, light furnishings and seaside decor, delicious food, and wonderful, attentive people and service. Felt like we were being welcomed home. The spa was fabulous too! My only complaint (which is not something the hotel can really fix) is that the ocean is quite rocky and not very good for swimming. This is a problem throughout the area though so definitely not site specific. They do provide water shoes though. And they work SO hard to clear the seaweed and keep the sand soft and beautiful. I was thoroughly impressed and loved our stay.