"Lots of good things, but I don't think I will recommend to my friends and family due to some bad parts.
THE GOOD
1. Premium finishes throughout
2. Great pools and poolside entertainment and amenities
3. Most staff are very friendly and helpful
NOT SO GOOD
1. I received $750 worth of "resort credits," which is a fancy way of saying I prepaid for tours and I never ended up taking or using. The one tour I did end up taking did not accept my "resort credits." The four spa treatments I tried to schedule were never responded to/scheduled by an agent.
2. When you need something from the concierge or tour desk, it's going to take a long time. Nothing works like clockwork. E.g., 1 hour to get a tour booked, with about 20 minutes just on hold. It's like a factory that still hasn't developed repeatable processes.
3. Discovered what *appeared* to be two different drug stashes just offshore the hotel beaches. What do I mean by that? Well, imagine playing in the water 40 feet off a beach with your family and you step on something squishy. You pull up a brick sized thermo-sealed plastic bag full of fine grains or powder. Then you pull up 2 more from the same spot. Then, 200 yards down the beach, you find another similar stash. I have never experienced this before.
4. Brings out some unethical behavior in guests and staff. On at least two occasions, I saw guests jump lines, or get in yelling fights, and instead of guiding guests to proper behavior, the staff just tolerated it."
