Hermes Inn Apartments Napoli

Ottima esperienza. Camera pulitissima, personale molto gentile e disponibile. Punto strategico.

Cortesia, gentilezza, pulizia, ordine: quattro le parole fondamentali per descrivere questa nuova attività Hermes Apartments. Situato strategicamente al centro di Napoli, a piedi si possono raggiungere facilmente tutti i luoghi di maggior interesse della città. Receptionist gentilissima e con molto garbo, attenta e pronta per ogni nostra necessità. Torneremo a soggiornare qui!

We arrived at 9:15 PM from Praino with my girlfriend and two of my friends and had a one night booking here to make it to an early Naples flight the next day. When I booked this reservation, I had confirmed for 3 people and the unit booked was a 2 bedroom, 2 bathroom as the 4th in our group was not sure of her departure time. Upon arrival, we were told that since we are now 4 people that we would be charged an extra 25 Euros, however this was not stated or provided as notice anywhere. In fact the room specifically allowed for a maximum of more than 4 (there were 2 cots in a 3rd room). The rooms were clean (despite my finding a bug in my room), but there was also a notice that use of any dishes or dishwashing would be another 25 euro charge so we didn't use the kitchen at all. Don't forget the cleaning charge as well 25-50 euros. So what seems to be a reasonably priced stay turned out to be less so. I'd recommend this place for a family or group of friends, but with the final price for one night, you're better off booking a nice hotel without all the add-ons. The reception lady was helpful in booking a taxi for us to the airport however.

Excellent apartment in convenient location. Can be a little difficult liaising with reception.

Except for Simone, service is horrendous. We came at 9pm to check in. When we got in, one of our sheets was dirty (with literal dirt and dark stains). We asked them to change sheets and we had a very very hard time arguing over a change of clean sheets. They wanted us to put a towel over it until cleaning day comes which was in 2 days and we just got there!!!! Upon checkout, the office was closed and no one was there to check us out. So we left and came back and when we came back we were accused of breaking furniture that was already broken. They wanted me to pay but there was no way I was going to pay because we didn’t break it. It made me hate The people of Naples. They don’t deserve that reputation but I would only recommend this place to people I hate. The location was fairly good. Closest metro was about 8 minutes walk. Via duomo is right where the apartment is that wasn’t so bad. Only Simone was excellent and when something needed to be asked, we called or texted him.

Great location, very friendly and helpful people in check in, comfortable bed, clean, fridge (always handy in the heat), good air con. The only downside for me (my parents room was fine), was that the shower was like warm at best and then freezing and then like warm, without changing the dial. Also my tv did not work not that that was a big issue.

Nice apartment in a nice building, friendly staff and helpful! The only downside was the neighborhood, which is very noisy, and the light in one on the bedrooms which had an window on the staircase and couldn't be switched off.

Upon entry I was approached by a strange man who bantered at me in Italian. I expressed to him, in Italian, that I did not speak the language. This did not dissuade him from continuing paragraph after paragraph in Italian to me - which was uncomfortable, and eventually threatening. This was within the courtyard, he was there every day, and appeared to work for the place. Finally I found the correct door to enter, for customer service, on the second floor. No signs or clear direction. The lady there was very nice and accommodating. The room was clean, but small. Although it required 3 sets of keys, for three doors, to enter. Old-school keys that hardly worked in the locks. After finally finding my unit, it was very comfortable. The surrounding area is very dirty, and felt unsafe at night.

The building was very nice with a good elevator, and big street doors, but only a very small entrance with a big door step. Hard to carry big luggage over it , but the staff was helpful in this aspect. The room was spacious and quiet and also the bathroom. But there was no shower curtain or something separating the bath from the rest and also no drain so a lot of water stayed on the floor like a lake. The staff was helpful and nice . One thing we did not like was that the check out was at 10 30 in the morning and for late check out you had to pay 25 euros.

Very nice hotel in a good location. Room was cleaned. Highly recommend it