Hermes Inn Apartments Napoli

Ottima esperienza. Camera pulitissima, personale molto gentile e disponibile. Punto strategico.

Cortesia, gentilezza, pulizia, ordine: quattro le parole fondamentali per descrivere questa nuova attività Hermes Apartments. Situato strategicamente al centro di Napoli, a piedi si possono raggiungere facilmente tutti i luoghi di maggior interesse della città. Receptionist gentilissima e con molto garbo, attenta e pronta per ogni nostra necessità. Torneremo a soggiornare qui!

Excellent apartment in convenient location. Can be a little difficult liaising with reception.

Except for Simone, service is horrendous. We came at 9pm to check in. When we got in, one of our sheets was dirty (with literal dirt and dark stains). We asked them to change sheets and we had a very very hard time arguing over a change of clean sheets. They wanted us to put a towel over it until cleaning day comes which was in 2 days and we just got there!!!! Upon checkout, the office was closed and no one was there to check us out. So we left and came back and when we came back we were accused of breaking furniture that was already broken. They wanted me to pay but there was no way I was going to pay because we didn’t break it. It made me hate The people of Naples. They don’t deserve that reputation but I would only recommend this place to people I hate. The location was fairly good. Closest metro was about 8 minutes walk. Via duomo is right where the apartment is that wasn’t so bad. Only Simone was excellent and when something needed to be asked, we called or texted him.

Great location, very friendly and helpful people in check in, comfortable bed, clean, fridge (always handy in the heat), good air con. The only downside for me (my parents room was fine), was that the shower was like warm at best and then freezing and then like warm, without changing the dial. Also my tv did not work not that that was a big issue.