R Hotel Kingston

My seven night's stay was as near to perfect as it could get. I was once a resident of the property next door to the Hotel (Renfrew Place) and wanted to stay somewhere within the area of New Kingston where I am very familiar with and for the of convenience being close to family, friends and ex-colleagues. I made the best choice to stay at the R Hotel (a place that was yet to be built when I last resided in Jamaica). Everything was attended to by the staff from the moment I checked-in right up until the time I checked-out. The attention to detail paid by the staff indicated that the management do all they can to make guests as comfortable as possible. I had one minor issue to raise concerning a matter in my room and it was dealt with almost immediately, accompanied with a written apology. The staff were very caring. The Hotel was extremely clean throughout (including the ground of the car park floor, which appeared to be polished each day!). I enjoyed dining, there was a varied menu and the restaurant had a superb setting with good views across Kingston (town and mountains) I have already recommended this hotel to others and I only checked-out less than 48 hours ago. Congratulations to Shaan Christie and her staff, they clearly worked as a team and did excellently. During my stay I was able to speak with Evan Williams and his daughter to inform them of how much I was impressed. R Hotel exceeded my expectations and was excellent value for money.

Location was great for our business trip because it was centrally located. Hotel is gated so they nicely manage guests and visitors to the property. Room was very clean, spacious, and beautifully furnished; bed comfortable; room rate was reasonable; great amenities; WiFi connection was excellent; staff friendly and readily available to assist; although there is an additional fee, the chauffeur/taxi service available was great to drive you around town for errands/meetings or take you on tours—drivers were punctual and knowledgeable about the area. Laundry service was great—clothes laundered same day and was neatly hung in our closet when we returned. The restaurant onsite was great to dine on the rooftop of the hotel and enjoy the view—they serve breakfast, lunch, and dinner. Food was delicious and enough variety. Continental breakfast offered was great. We did not drive but our guests to the hotel was able to park onsite —driveway is narrow and if you are not able to negotiate tight turns, you will have issues. We were not aware but you will need a special adapter to use outlet in bathroom. Overall, it’s a great place to stay and the staff provide you the VIP service.

I flew in via Norman Manley airport staying 2 nights @rhotel before heading to Ocho Rios. From the time i enter the hotel until the time i left,service was top class. Cannot remember the lady name at the reception but she went above and beyond for me.I needed to get to a local bank also purchase a jamaican sim card,she enquired and found what i needed in the same area that would make it easier for me.Also she provided me with a taxi driver making sure they charge me the local correct rate,on top of that she wanted to take my uk mobile number to call me to see if i was Ok and not lost.i appreciate good customer service when i see it and she did just that. The only downside for me, was the food For a 4/5 star hotel the free breakfast that come with the package option were very very minimum: 2 fresh drinks,water,little fruits,yoghurt and oaks porridge. "not great" There also a menu that you could purchase from,coming from a different country it would have been nice to see some real carribean food. But overall great experience.

This hotel is the best in Kingston Shaan Christie, the front office supervisor is very concerned about customer service that it is amazing I will plan to return to the R and tell everyone I come in contact with to stay at the R Hotel Because the R Hotel is just like home