Sweet Inn Apartments  - Martim Moniz

Non possiamo dire che belle cose dell'appartamento è del servizio. L'appartamento è in un forte antica ma è completamente ristrutturato con gusto. Gli spazi sono ampi e non mancano i comfort, dalla macchina Nespresso al WIFI, a the e caffè e persino l'acqua in frigo. Letti comodissimi e biancheria di lusso. Posizione in pieno centro. Pulizia impeccabile e servizio ottimo. Ci hanno anche fatto lasciare le valigie nel loro ufficio poco distante perché il nostro volo era di sera. Gentilissimo il ragazzo che ci ha accolto che ci ha dato anche ottimi suggerimenti per ristoranti e caffettiera vicine. Senza nessun dubbio tornerei in questi fantastico appartamento. Super consigliato!!!

Not at all a good experience. First of all the apartment cannot be rated as 4 star. It cannot be rated more than 2.5 stars. The bathroom stinks. After the sofa bed is opened, there is no space in living room to walk. Wardrobe was more of a storage room with extra mattresses, fan etc. lying there (pic attached). Wifi only worked in living room. The only good thing about the Apt is, it's location. It is in old town and many sight seeing places are at walkable distance. However, I will still not recommend this Apt as 4 star

The apartment itself is very nicely furnished, comfortable, and well equipped, with views of the bay. However, it is on the 3rd floor without elevator and I barely made it there due to a leg injury about which the staff was aware, but never mentioned a word during check in (my Hotels.com search included the filter for accessibility). Furthermore, there was a strong sewage smell in the bathroom (despite the bathroom itself being very clean). I had to keep the door closed at all times. And lastly, while the area is great with very good restaurants close by, there are also partying people in the street at all times during the nights - and this was not on a weekend.

We stayed at the Moonlight Serenade apartment. Not satisfied with the location, graffiti, uneven payment, and construction (overall dirtiness of the outside streets). Also, we were not informed (until we checked in) that the apartment location would be somewhere else in the city and that there would be hills and multiple steps to get to the street where the Moonlight Serenade apartment is located. I informed the office of our dissatisfaction about the location and issues with items in the apartment, but the office said my complaints were not warranted. I don't know how the other Sweet Inn apartments are like, but we will never stay at a Sweet Inn apartment again, nor recommend it. Thank goodness there were other beautiful and historic sites, great restaurants, and the cab services were better than we expected. Would go back to Lisbon again, just won't be staying at a Sweet Inn apartment.

Pros: lovely little apartment, comfortable bed, great location with lots to eat and do nearby. Cons: as we were arriving to Lisbon before check in time, we asked to have an early check in. We didn't receive a response from the property until two hours before the actual check in time. They told us it was impossible as check out was at 11 and they needed until 4 to clean the room. So we waited until 4, at which time they seemed completely unprepared for us. The person checking us in tried two doors before calling his boss and getting the right one. When we walked into the room, it hadn't been cleaned yet!!! We then had to wait an additional hour as a cleaning crew was called and cleaned the apartment around us. It was very awkward and certainly not what we paid for, not impressed! The hot water also repeatedly ran out throughout a short shower. One more note, this apartment is located up two very steep, narrow and slippery sets of stairs. At night there is no light in the hallways so be sure to have your phone flashlight ready or you might fall down! It is also slightly difficult to find this place, it is behind an unmarked (except for a small sticker beside a broken doorbell) locked door. For check in, we had to wait in the street until somebody showed up to let us in. Also, it can get quite noisy at night as there is a rooftop bar nearby which blasts music but it seemed to die down around 10 so no big issue for us. The bathtub is small and not "deep soak".