Apartments Plaza

My girlfriend and I recently stayed here for three nights as part of a trip around Croatia. Firstly, the apartment itself was lovely. The apartment is located a stone’s throw away from the Main Street in the old town, but is up A LOT of stairs - not a problem for us, but not appropriate with anyone with mobility issues or small children. Unfortunately, that is where our positive review ends. We were met at the apartment by a woman who was, quite frankly, rude. She was short and snappy and didn’t really answer any of our questions. (It seemed like an inconvenience that we wanted to know about the local area.) She explained to us in more than one room at a time and it was not to be put on less than 20°c. She also told us we must turn it off when not in the apartment. One of these stipulations would have been understandable, but all three together meant that apartment was uncomfortably warm the whole stay. We did put the air con down to 19°c one evening, and the following day got an angry email and a note through the door. We enquired by a late check out, sent several emails, none of which were responded to (interesting an email was sent about the air con). We were informed that the bedding would be changed after the second day - it was not (however the towels were). Overall, the apartment is well located, spacious and clean, but the poor service and unbearable air conditioning situation means that we would not return.

Clean. Helpful landlord. Convenient location for visiting Old Town. Parking is not available and must be arranged outside the Old Town. Parking options were EXTREMELY expensive. Overall, the apartment itself was fine but the Old Town was so filled with tourists that it felt like a Disney set. Disappointed.

The apartment was clean, well laid out and located in the old city so was great for sightseeing. An charming, authentic apartment - just off the main area and surrounded by great places to eat and little bars. We had a friendly welcome. A lovely place to stay - worth mentioning there are a fair number of steps to get to it, so an absolute no if you have any mobility difficulties.

Me and friend had a lovey 3 days in Dubrovnik from 8-10th July. The apartment was in a good location and felt safe. I was therefore very disappointed to leave our time at the apartment without my phone charger me adaptor which I believe to have been stolen by either the land lady or the cleaner. We had checked out of the apartment and then two hours later I realised I had left my charger and adaptor plugged in (I did not take this outside the apartment with me at anytime). As we were still in Dubrovnik I quickly ran back to the apartment (up a lot of stairs) where I saw the landlady talking to neighbours in the distance. She looked to initially ignore me until I called after her to stop. I then explained I had left my phone charger and she said the cleaner had been and not seen anything and neither had she. I then asked if I could check anyway as I was there and she reluctantly let me in. To my surprise it wasn't there and I believe either she or the cleaner had taken it as she was acting very sly. Extremely disappointed that this hAppened and dampened the end of a very enjoyable trip to Dubrovnik.

Our apartment in Apartments Plaza was spacious and located in a great area. The apartment owner was very kind, however we wish there was more of an element of hospitality. We arrived in Dubrovnik at 8am with carry on size luggage bags. We requested to leave our bags at the apartment (not to have apartment access) after the guests before us had checked out but the owner refused to allow us to leave bags anywhere on the property until our check in time at 2pm. Dubrovnik is a town of many stairs, so we lost a whole half day because we couldn't see the sights with our luggage in tow. We ran into the apartment owner a few times and she continuously complained about the other guests staying at the apartment both before and during our stay. She also promised to empty the trash in the apartment and did not. Finally, the mattress was very uncomfortable and was covered in paper thin sheets and lumpy/smelly pillows. Overall, the price is reasonable for the amount of space that you get and to be situated in the city walls, but with the multitude of apartments available we would not opt to stay here again. It's also worth noting that check out time is 10am which is earlier than the Dubrovnik standard of 11am which left us in the same position for our departure day as it did at arrival. There are so many apartments available and I think we would've had better luck elsewhere.