Courtyard Hot Springs

Very nice, quiet, anc cozy Will visit again

When arriving at the hotel, the hotel staff could not locate our reservation, even after showing them the confirmation number. After I logged into my hotels account, and started looking at my reservation, did the hotel staff stated the reservation "popped up". Upon checking out, the hotel staff attempted to charge my credit card. I had already paid for the reservation almost two months in advance. The one hotel clerk would not listen to me or my wife attempting to show her we had previously paid. It was not until the hotel manager came, that we showed him our credit card statement, that he stated he would not charge our card, and instead refunded us the $500 that was previously charged to us. I am unsure if this was a computer error by Hotels.com or something else by the hotel staff.

Our heater didn’t work first night and we had to ask to switch rooms but they had to come and check to make sure I was using the heater correctly or something since they had to come and check to make sure it was on right setting, temp, etc. instead of taking my word for it. Staff seemed very nice but it was very inconvenient having to move traveling myself with 2-6 year old twins and no one care to go extra mile to help assist.

It was great even tho we had a handicap room which we didn’t request. No worries!

Everyone was very friendly the room was smaller than expected but was clean and comfortable.