6/10
First the good things: clean room and breakfast in room (due to COVID).
Now what should be corrected/amended by the hotel to improve the customer experience. They don't send any pre-stay emails informing guests at all about their rules/conditions (how can we know if they don't inform us beforehand??). In all websites they say they offer parking (paying parking, not free), but that's not correct. We arrived at night (23:00) due to a problem we had with the car and Palermo is not an easy city to drive in or find parking spots. We called them to ask about our parking and the woman on the phone didn't help much, she said they didn't have parking and that she doesn't know where we can park. I asked about ZTL (zona tráfico limitata) as you can get fined if you drive the car into the hotel streets without a permission and other hotels in Palermo have always helped us with the ZTL permission. They didn't help with this either.
Luckily we found a parking spot 5 minutes away from the hotel and we walked there. When we arrived no smiles, no nice faces. I asked and they said that their paying parking lot closes at 20:00 and it was 23:00 (they never informed us before) that their ZTL permission is expired and only lasts 6 months, which is weird because again all B&Bs we stayed in Palermo have always helped with that.
I wouldn't recommend this place to stay. There are many places to stay at this price in Palermo and you will get welcomed with a smile and good assistance.
Daniel
Viaggio di 1 notte