SeaGarden Beach Resort - All Inclusive

The location was good, very close to the airport. The rooms were also a big size. They accommodated our requests for extra bedding. Couple of improvements: 1. They let locals wait for us at gate on way to private beach. These locals would lure us to their ships and charge exorbitant prices for the memorabilia. The locals would be sitting with the security guards outside the gate so guests feel safe talking to them. 2. Food was on food warmers but it was mostly always cold. Not sure why other guests weren't bothered, I had to ask for my food to be reheated in the microwave twice 3. Towel system is annoying, given that you already have wristband to slow access to hotel property not sure why they needed separate ticket system for towels

Food, bar and beach were great. I think it’s important to note that this is the only resort owned by a local Jamaican family and the experience was authentic and fantastic. The rest of the resorts are owned by large American or Spanish owned corporations.The owner Mr. Morgan is an 80 year old man who is very hands on making sure the resort is running smoothly and you can see him engaging guests throughout your stay. Many of his family members work at the resort in various positions. You can tell the staff really take pride in their work and seem genuinely happy to work there and serve their customers. I do have to note that the showers were terrible and the water was either too hot or too cold no matter how you placed the settings but honestly it was the only the complaint we had and it would deter us from staying there again. We loved it.

Check in was ok.Dinner was good both nights. I thought choice was good. Food was good. Breakfasts a bit of a let down. I had a few issues with natural and artificial lighting in the room. Some of the staff more helpful than some. Credit to the manager who tried to resolve the issues. Unfortunately it took all day and my only day there to resolve. Thanks to Orlando who was very helpful and wanted to make sure that my stay was enjoyable.

After canceling my reservation then showing up, they worked with Hotel.com to restore my reservation with little or no charge. We had a wonderful stay at the SeaGarden Resort. The staff was very professional and the resort was extremely clean. Our room was great with an oceanview. My room could of used more lighting, particularly in the vanity area

Meh.