Stayed at this hotel previously & had no issues. This last visit however we arrived to find the car park charge had increased to £15 per night, we asked about a discount as we were staying for 2nights, but the receptionist said no!
Best Western was advertising on the radio as we drove to York saying they were giving free breakfast to guests, same receptionist said no when I asked & said you had to book direct with BW.
Our room, 27, was small & dingy, the window frames were filthy. Sunday morning we woke to no heating, freezing cold, tried to ring reception but the phone wasn't connected. Sent a message & a lovely lady brought 2 heaters.
Check out the receptionist didn't say had we had a good stay or anything, we gave her the questionnaire which was left in the room but she didn't bother looking at it.
Also this hotel does not have any designated Disabled Bays in the car park