4/10 Fair
Jan 27, 2025
Noisy Rooms.
I'm not one to write reviews or moan. But I have stayed at this hotel many times (over 20) as I work a lot in the area. What you need to know is that the rooms are really hit-and-miss from a noise perspective and decor. My last visit I was in a twin on the ground floor. The room itself is ok. The bathroom has been done well (some are not). But the noise from upstairs was awful. You could literally hear the conversation of the people above. In this instance, the people upstairs were awake until 3am and back up and making noise at 6am! It's also right next to the car park, so when people start moving around, you hear everything outside. I mentioned this in the morning. the receptionist asked if we had complained, but I don't feel it was the guest's fault. They were not being excessive, just moving around and talking, but you could hear literally everything! They need to prioritise soundproofing the rooms. It should be said I have had some great rooms but there are some that are soooo noisy. Ask for something higher up in the hotel. Stear clear of lower rooms and those on the corridor to the spa as when I stayed there, you can again hear everyone coming and going to the spa as it is a wooden floor and the beds are right by the door. Other than the noisy rooms it is a nice space - lovely restaurant and the spa is small but nice if you get a chance to use it. But a good night sleep is not guaranteed!
Stephanie
Stephanie, 1-night trip with friends
Verified Hotels.com guest review
