As always with most Mexican resorts staff are great.. HVG was no exception..However for being a new resort , the property was in some disrepair.. The roof top while large , was designed with a lagoon view which was boring and not welcoming , if they had reversed the design to have pool overlooking golf course/ ocean , would have be smarter .. anyone who has stayed in Mexico knows about the septic smell that arises once and a while around the resort , however , again poor planning this large building traps the smell from the sewer( which after basic treatment heads to lagoon , the water at the edge of the mangrove is dirty , I can take some smell but was not able to spend anytime at the main pool , due to constant stink ..The beach club was nice , but rough in spots ,
There is water drainage issues from the parking lot to the roof top , I was on the rooftop early one morning during a light rain storm and found the drain pipe overflowing flooding the roof which is evident with water stains all along baseboards and bottom of washroom doors( which were rotted out and moldy.. only after 6 months .. Hyatt didn’t think this one through at all .. Coco cafe was good but again in the main area which maintained a stink day and night ..Buffet was never ready for 7am so stay in bed if you like to eat early ..I have been to a lot of the hotel zone resorts over 32 years of annual travel to the area .. can’t go back to this one .. sorry