We recently spent 10 days at the Grand Hyatt Vivid Island, and it was an unforgettable experience from start to finish. From the moment we arrived, the hotel’s security measures made us feel completely safe, ensuring that only guests were allowed entry. This attention to safety gave us peace of mind and allowed us to fully relax.
Upon arrival, we were warmly greeted with a refreshing drink, and a staff member gave us a tour of the hotel’s impressive amenities. The food and drinks were of exceptional quality—far surpassing what we’ve encountered at other all-inclusive resorts. Every cocktail and dish was crafted with meticulous attention to detail, making dining a true delight.
The rooftop bar was one of our favorite spots, especially during sunset. DJ Andres set the perfect mood every evening, making our afternoons even more enjoyable with his fantastic music.
What truly made our stay special was the incredible staff. We were fortunate to meet some amazing people who went above and beyond to ensure our comfort and enjoyment. Special thanks to Eduardo, Alberto, William, Hamed, Jesus, Marcia, Monserrat, Rodrigo, Luis, Quetzal, Carlos, JLo, Neftali, and Alan for their outstanding service. Their warm hospitality made our stay 100 times better.
One small suggestion would be to add a fan or air conditioning at the snack bar, which is a fantastic hangout spot but can get quite warm.
Overall, this vacation was amazing! Thanks again to the amazing customer service.
Yasmin& Edgar