The Leela Ambience Hotel & Residences, Gurugram

Good hotel and bit expensive but worthy

I have stayed a Leela Ambience on several occasions particularly for the location not the customer service, but this time there was a marked difference in their customer service and overall quality of stay.Staff was more attentive and polite. Plus they gave me an upgrade. Little things that matter seemed to be taken care of. My best stay at the hotel till date.. Keep it up !!

Simply brilliant. Great hospitality, spacious rooms , great location, good food, quick Room service and the spa is the best.

Good cuz it’s attached to the mall and close to the airport

The worst service gesture from The Leela ever.. Booked 2 rooms, and upgraded both rooms as we wanted to have adjoining room. Room # 175 was good but Room # 174 was worst..... Room # 174 was in very bad condition and very smaller than the other room. (But charges were same). We did not complained as we needed adjoining rooms. At the time of check out, I complained and asked to wave off up gradation charge. I was shocked to hear reply from Mr. Mandeep at front desk. He told me without looking into the matter, we can not. You should have complain at the time of getting into the room. And he was not ready to even listen and walked away. Felt insulted. This kind of service was not expected from The Leela. Other hotels by Leela in the country are fabulous in all aspects. But this one is ----. For me last time for this hotel.... Bye Bye The Leela - Gurgaon.