2/10 Scadente
5 agosto 2023
À ne surtout pas réserver...
We were very disappointed by this hotel. The villas are lovely but unfortunately poorly maintained. We stayed there with my husband for a week which we were looking forward to relaxing in but it was a nightmare. It was impossible to get to sleep as the air conditioning was so noisy. We tried to turn on the fan but it squealed even louder. In addition, the cupboards were very dirty when we arrived, the bathroom sink was blocked and there was a room that was locked which we were unable to use even though we had booked the whole villa. We reported these problems to the manager, but they were only partially resolved, and only one day before our departure, so it was totally pointless. Furthermore, the staff are very disrespectful. On several occasions they took the liberty of entering the villa without warning, even though we had put up a "do not disturb" sign at the entrance. The day before our departure, for reasons we don't know, the house was not cleaned. And finally, we had included breakfasts in our stay, which were a sham, not to say a complete rip-off. Apart from the fact that it was very expensive (there are many places on the island that offer high quality breakfasts 4 times cheaper than here), almost empty, the few choices on offer were pork-based, which is disrespectful for Muslim, Jewish and vegan customers. In short, the island of Koh Samui offers many better quality hotels at lower prices. We invite you to fall back on those and to skip Kanda Residences Pool Villas.
khalid
khalid, viaggio di 7 notti
Recensione degli ospiti Hotels.com verificata
