Iberostar Grand Rose Hall Adults Only - All Inclusive

Overall a good stay, Staff was professional, nice, courteous, and put the effort in to make your stay as enjoyable as possible. Food was great, especially at the a la carte restaurants. Just be sure to plan your days to make the most of what is offered. Resort grounds was beautiful. The lobby area was majestic, the rooms, hallways, elevators, are definitely starting to show its age a bit but they were still within good limits. Our butler was great. We were celebrating our 5 year anniversary and they gave us a special wine bottle as well as prepared our bath to celebrate. We did have a few issues at the beginning with trying to a good room that was not either occupied, dirty, or strong musty scent, took a few tries. Also had an issue with breakfast room service one day with wrong food and some of the food low quality. Don't worry there are much better food at the buffet. Besides those issues, our stay was great and the staff did whatever they could to remediate any issues.

The resort and all of the staff were amazing. The Grand was amazing and we upgraded to Star Prestige package and it was worth it!

From beginning to end the Iberostar and hotels.com experience was less than mediocre. My friend and I were traveling from two different states. We saw a package deal on this site but decided to book the hotel only and our flights separately for ease since there was only a $200 difference. In the notes section I requested 2 queen beds and followed up with a call to hotels.com who redirected me to the resort. I did so, they said it would be on a first come-first served basis which was fine. Upon arrival at the hotel two months later I was told that we both could not check in because the hotel reservation was only for 1 person which was odd since that was never mentioned on the website. I've booked hotels several times on hotels.com and never has the default been for one person. it's always 2. I called hotels.com from the reception desk and the first person said he would fix this. 45 minutes later the hold music went away, the line seemed to still be connected, he never came back to the call. I called again and reached someone else who was completely oblivious and NOT HELPFUL at all. I had to pay $810.00 extra for three nights on top of the $1000 I had already paid just for my friend to check in. Mind you this was not inclusive of flights. This was my 40th birthday trip and it was ruined from the start. The service mirrored that of a motel 6 with nonchalant attitudes and unorganized everything.Food was basic. There was also mold everywhere which was gross..

The hotel was super clean , the food was excellent and the bartenders always made great drinks . The entire staff always went out of their way to take the absolute best care of you . We are definitely going to stay there again !!!