staff very kind however with difficulty to understand english and very cold, arrived at the hotel at noon after 24 hours of travel from Italy, even if the room was ready the want me to wait until 2pm to check-in, just because this is the time mentioned on the rules, fair enough if the room was not ready and if, in order for me to check-in before they ask an extra payment of 2.000 yen. absolutely ridicoulus and to be a 4 stars hotel without offering the possibility to check-in before 2pm it will never be my choice in the future, the room is very, very small as well the bathroom, breakfast or somethig like it it may be good for asian people, don't spend money for breakfast is like donating money for poor people.