8/10
We loved the hotel. The check in staff were great. None of the pools ,hottubs,lazy river ,pool bar or restaurant was opened. That was fine because was told that the hotel amenities fee wont be charged. But upon check out when i asked for a copy of my bill i was being charged one day of amenities fees and they were charging me more a day to stay than i was soppesed to pay. They said they would refund my 25.00 amenities fee but it will take like 5- 7 days. That is fine. I will be keeping check of my account. As for the over charge on the room which is about 65.00 total over charge they said there was nothing they could do. I said i wanted to talk to a manager and they said that there was no manager on site. This is very upsetting 😡 and the pools have been out of order for a while now from the reviews i just looked at. I had reserved this place back in may. You would figure that they would give you a courtesy message or call to let you know that the things that attract you to there hotel arent available for our stay.
gregory
Vacanza in famiglia di 3 notti
