Caribbean Resort & Villas

The staff was outstanding. The facilities were quite nice.

Awesome amenities! Clean and beautiful around pool areas. Room was dated but still ok. Had a funny smell but not a deal breaker. The view was amazing! Honestly had an awesome relaxing experience with the kids. Lazy river forces you to relax, which I love ☺. Would definitely come back and maybe try a more renovated room.

Beautiful property in a great location. However the service was less than par to say the least. Had a three bedroom condo on the 14th floor that was severely outdated, no paper towels, dish cloth, or detergent for the full size kitchen, only one remote for 4 TVs and that one didn’t work. No channel guide for the TVs, and not one pool towel was available the entire time of our stay. Zero staff walking around at the pool area and made no efforts whatsoever to get towels for the guests. Arrived at 4:45 on Friday afternoon Off season might I add and it took 45 minutes to check in. Only 3 people Checking in guests and the line was like 20 people deep. How about staggering checking ins? Ridiculous. I will say if I could rave about one thing it would be the Valet Service. Professional, kind, quick, and attentive. Worth the 10 dollars per day to not have to cross the street, use stairs or the elevators to get to your car. Simply text the valet and your car is pretty much waiting on you by the time you get down. All in all I would find a more updated property and won’t be back to stay here. But certainly will miss those Valet guys. They were truly awesome.

We stayed on the Jamaican part of the resort. Rundown hotel. Looks like it would leak through the ceiling if it rained hard enough, bathroom dirty, and lamp look like it had blood on it. Thought we would get to stay in a nicer section. Would have left if we hadn’t of been there for an important event.

We got a great deal on an oceanfront 2BrBa condo on the 11th floor. Beautiful view, great accommodations, reasonable price!