The position of the hotel is ideal, very distinct surroundings with Cathedral on one side and shopping area on the other, close to all major attractions, close to Victoria Station.
However, the property needs serious up-dating: the interior appearance is run-down, steps and corridors shabby, the room barely furnished (coat-hangers on the door, bed-springs poking through mattress, window not closing properly, shower only one temperature setting.
Breakfast was in set categories (full, vegetarian, light...), freshly cooked but very slow service.
Worst of all: I never experienced having to sign on check-in for "unlimited liability for damages to the room" - this treatment was a real shock as to what kind of customers the hotel normally caters for...
Overall disappointing because the place has such potential.