The LINE Hotel

On the day of departure, we find out valet parking lost our car keys (the valet who parked our car didn’t check the car in and took the key home by accident), delaying our departure time by 2 hours. What made this situation worse is that Line managers first response when

Hotel did not live up to its name. Really loud rooms at front of hotel. To get a good nights sleep we had to pay an upgrade to a room facing the Hollywood hills. Heater didn’t work - they brought a space heater. Sink clogged and stains were all over the carpet. Dry much over priced. Missed the mark big time.

The sliding bathroom door got stuck and was broken, so they comped me a night’s parking-$45. Not bad!

It was WORST experience with line hotel. After check-in we got into room and after 8pm, me and my friend thought there is earthquake cuz our room was shaking. And we figured out that it was music from the lobby. And we couldn’t even close bathroom door cuz it was kept opening!!! We were staying on 4th floor (Room 418) and it was so loud until late night so we asked to change room at 1am. And we went to new room, it was smaller but quite. And we realized heater is not working but it was too late so we just fell asleep in the cold room. In the morning my friend said she left her coat in the previous room so i asked front desk and they said they couldn’t find it!! I don’t understand how come that coat disappeared cuz when changed our room at late night and I assumed no one checked in that room ( i know it’s our fault that we left coat there but still)