Mason & Rook Hotel

The location is great and the bed was comfortable. However, the service was lousy. My room wasn’t cleaned between stays and room has old room smell. No ice machine on the floor so if you needed ice, you have to call front desk for it

First time booking here and my last time. Should we start with the pros? Pros: Hotel rooms are spacious and updated Housekeeping is great - make sure you tip them! Cons: Was refused early check-in while I sat and watched multiple people get checked-in to their rooms. When I was finally given a room I entered into a room that was occupied with peoples belongings. Had to go back the desk to be given another room that did not have a working phone, safe or outlets that support charging a MacBook. While I stayed in this room housekeeping entered without knocking not once but twice within the first 3 hours I was there, I had to call the front desk to remind them I was in that room. Called (off my cell phone, every time) and ordered breakfast, I was served rotten strawberries on top of my parfait. How delicious. The bedding is basically 3 sheets, not a comforter or a blanket just thin sheets. Basically this is a 3 star hotel appearance wise with 1 star quality in my opinion. I did express my concerns to the assistant manager multiple times and he didn't offer any remedies instead a simple "my apologies". I will never stay at this hotel again.

Great location with very friendly and courteous staff! Roof top pool and bar was a staple for this trip of bachelorettes! Rooms were clean and spacious. Valet parking staff was great! Parking is expensive but it is in Logan circle after all, so all the money spent on parking made sense because we never had to Uber anywhere! Great location, hotel wine hour every evening, highly recommend this hotel!

Front desk, restaurant, and door service were great.

The billing of deposit seems to be a little shady. For example having to do a followup call to reclaom deposit charge.