8/10 Ottimo
8 ott 2025
Mediocre with a high end price tag
I stayed at the Jaffa many times this last couple of years but this is the first time since the change from Marriott to there current management it definitely took a hit in excellent service. I stayed during Yom Kippur for my girlfriends birthday try to get a hold of the front desk to make some details added didn’t get any one helpful or competent on the phone. When I arrived the pool was closed,no valet service and a skeleton crew working the next two day. The front desk wasn’t particularly welcoming and helpful as been my experience every stay I had there. Asked for a late check out which I have been offered and accommodated complementary in all my stays to enjoy the day and pool since it was closed the last two days. I offered to pay they denied and told me the room was needed. Not worth the money I paid for my stay. I expect an experience of excellence that’s what has drawn me back time and time again the staff was incredible welcoming,polite and made sure of a great experience from start to end. Didn’t experience that remotely this time just paid for it but didn’t receive it.
william
william, viaggio di 2 notti
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