Cambria Hotel Charleston Riverview

Hotel is 8 months old and rooms are very nice, but smells from materials were still very strong (Elevator, Carpet), would not want to stay too long. No free coffee, which i like to have for Business or Pleasure Travel. Nothing to do within walking distance.

Shower a bit scary afraid of slipping.

Loved the spacious king suite. Would have liked two addition chairs and a table in the room with the sofa bed. Need more towel bars in bathroom. Loved the modern look and beautiful hallways and lobby. Restaurant breakfast was amazing.

This was our 15th wedding anniversary. The hotel seems new. We had one incident that was of concern during our stay that was not handled well by staff. A “guest” attempted to enter our room at 3:00 am. He was confused about his hotel. However, the manager on duty used a master key to try to open our room door as we were sleeping. He didn’t knock, he didn’t simply verify the gentleman’s name with the name registered on the room. The manager never acknowledged his error or simply apologize. Instead we were offered a free breakfast. I explained we were more concerned about our safety. The manager on duty never made an attempt to speak with us about the error. Bad customer service all around. We were disappointed with our visit to this hotel.

The hotel was in a very convenient location. The room was a bit spacious. I had a few negatives: 1. There were no dressers. We had our clothes (underwear, socks, t-shirts, jeans) in small piles on the chair and in our suitcase because there was no place to put them. Plenty of closet space but nobody puts socks on a hanger. 2. After our first night housekeeping came in and didn't finish cleaning. The pillows were stacked on top of our things on the suitcase and that's it. No coffee refills, no trash cans emptied. It was if they were interrupted and never got back to the room. 3. During night 2 somebody tried to get into our room. We had the latch shut so they couldn't open it more than an inch but it startled us awake. Turned out to be an older couple coming back drunk and couldn't remember their room but I'm curious how they managed to open our door with their key card. Give it 3 out of 5 stars based on the above reasons. It is a nice place and it appears new so maybe they're still trying to work the bugs out.