SpringHill Suites by Marriott Orlando Theme Parks/Lake Buena Vista

We checked in late Saturday after a full day at Disney. The toilet was not working/not flushing. There were no extra sheets or blankets for the pull out bed (we had 5 people on our reservation). So at 11:30 pm we had to call for sheets/pillows. A maintenance person never showed to fix toilet after being called THREE times. We had to go down to lobby to use the bathroom from the 4th floor. With 5 family members you can imagine what a hassle this was. There were also only 2 stalls in the lobby bathroom and they were out of toilet paper. I went to desk to complain at checkout (early Sunday because we were headed out to the parks again) and the lady at the desk apologized and offered to waive the parking fee... waive the parking fee for a non working toilet and terrible customer service?! I told her this is unacceptable & we will not return. She didn’t seem bothered by that. I do not recommend this hotel.

I love this hotel. When we got there the staff was amazing and extremely friendly. We had a Electric scooter delivered to the hotel and had no idea how to break it down to put in the car. The front desk staff showed us step by step how to do that several times until we figured it out. The hotel was extremely clean and very assessable for my mom. The roll in shower with sit in chair was perfect. The rooms were nice size and the beds were very comfortable. The free breakfast was very good with many choices. We ate there every day of our 7 day trip. The staff was the best part about this places. Whatever we needed they went out of their way to provide it with a smile. I can’t say enough kind words about the staff. The drive to the parks took about 20 minutes and cost about $15 for an Uber.? I would stay here again.

Check in was quick and efficient. The room needs more lighting. The light between the beds and the floor lamp were burned out which made the room even darker. Breakfast is served until 9:30 so my daughter and I missed but my husband said it wasn’t good.

Loved our entire stay at this new hotel . will definitely come back in the future

The room was very comfortable and the bed was prefect.

We had to cancel our reservation due to the hurricane that time ( it was the hurricane that hit Bahamas bad) and both me and my husband works in a medical field that required us to stay in town to be called in for work anytime the calamity hit Florida. We called to cancel and was hoping for a refund or rebooking for it was a calamity that is beyond our control but they refuse to give us both... very inconsiderate if you ask me...

Very nice modern rooms... very comfortable. Staff was nice... breakfast buffet is good , but somewhat chaotic... It may take a little looking around to find a seat if you go down for breakfast later in the morning..

amazing, i love this hotel.

Nice new hotel. Rooms are very large & huge walk in robes but next to no drawers or shelves so unpacking is not really possible. There were a few problems with housekeeping which is a problem when you return very late in the night from the parks BUT the late night housekeeping lady always fixed everything efficiently. Lighting needs to be improved as there is no overhead lighting. Breakfast was adequate. The aircon unit is fixed to the ground so blows directly at the level of the bed. We put our suitcases in front of it to deflect the air. Plenty of restaurants in the area.

Coming to Orlando for Disney we have many options and since last year we stayed here and enjoyed it, we decided to stay here again. Everything was great but ONE issue. The 2nd night out of our 4 days, we came back from the park ready to relax but unfortunately our room was not cleaned at all. We asked the housekeeper why not and she said she was by herself in the whole floor and didn't have much help. We said if we could at least have clean towels to shower but all we got was small ones. They had ran out of towels! I called the front desk and I told them what happened, the gentleman was unapologetic nor did he offer a solution, he seemed as if that wasn't his problem and I did request towels. After 30 minutes they finally brought them over and that guy was kind, he even seemed embarrassed of the situation but I know it wasn't his fault. The hotel should hire more staff because we deserve a clean place to come back to, especially if we are not there all day, that's the least we can have done. Probably a staff member will send me an answer or apology to this situation but there's no need, just make sure this doesn't happen to another family and make sure your guests have always a great experience please. Also the lady where we requested the Disney shuttle seemed annoyed and not really happy with providing information, maybe having a different staff member can help. The one that checked us in at night was super nice!