The Franklin London - Starhotels Collezione, London

Fabulous hotel. Staff was knowledgeable, friendly and terrific.

Although the Franklin was unable to give us the early check in that we requested they upgraded our room of their own accord. The room was beautiful, a touch small but well appointed. The location was absolutely perfect, tucked away in residential Egerton Gardens but close to many landmarks. Not sure if it was an off day but our room service breakfast was luke warm and disappointing. Despite the lackluster breakfast, we loved our stay, and would recommend to friends and family traveling to London. Our concierge was extraordinary and literally saved the day for us. Upon checkout we did not realize that we needed to arrive at the train station an hour in advance. Our concierge advised us to cancel our Uber and take a proper taxi in hope of getting to the Eurostar on time. He helped us with our bags and walked with us to the main avenue so that we could catch a taxi. Thanks to him we arrived in the knick of time and were able to catch our train to Paris.

Beautiful, impecable amazing service and perfect location.

Was awesome! Friendly staff and excellent location. I’ll definitely be back!!

The hotel is beautifully decorated, comfortable and only 5 mins walk from South Kensington tube. It's in an elegant quiet road, spotlessly clean (the cleanest hotel I've ever stayed in!!!) but the best part is the staff. They're incredibly attentive, polite, friendly, accommodating and nothing's too much to ask. I can't wait to go back.