W Shanghai - The Bund

Best hotel, super facilities, fabulous pools, 5 stars breakfast!

A great facility with an exceptional team of service professionals. Pascha, Rachel, Nana, Tina, Vivi, and everyone else I encountered made the stay that much more enjoyable. Great food and atmosphere at the kitchen table. The deep tissue massage at the spa was the best I’ve had in China, maybe anywhere. Greeting staff was consistently friendly, helpful and fun. The hotel staff was the type that consistently went out of it’s way to make sure the guests were having a seamless and memorable stay. If I could make any constructively-critical recommendations, they are small, but; the Greek yogurt with papaya on the breakfast menu at the Kitchen table should be renamed papaya with yogurt, as I was looking for Greek yogurt but when the dish arrived it was primarily an enormous papaya with proportionally little yogurt and honey on top; during my near perfect massage, some neanderthal was yelling down the hallway in Chinese for about 3 minutes and I could easily hear this in the massage room; the water sensors in the men’s room off of the lobby/bar area were a little tricky (inefficient) when it came to attempting to wash my hands - I noticed other guests experiencing this as well; the wet bar was unavailable for the first two days of my three day stay, but I understand that the space is available for rental - and the staff did surely make every other area of the hotel a supremely enjoyable experience. All in all, my next stay in SH will surely be at the W. Thank you!

Amazing view from the room. Connected to a new mall, sufficiently equipped to provide meals for the few days stay. Extremely pleased with the breakfast service and room layout.

The best in Shanghai ...

Great hotel with authentic and energetic staff. Top notch amenities and attention to detail in the room— from Bluetooth speaker to Nespresso machine. Breakfast buffet had a terrific amount of fresh and diverse choices. Close to simple to use Metro system. Amazing health center / spa too.