W Shanghai - The Bund

The hotel is stunning and the staff is great. The W insider Luiz helped us get our phone setup which was a great help. The front desk staff (Jerry and was so helpful and answered our questions. Daisy managed to find the make and model of the toilet bowl in our room because we loved it so much. We can't wait to go back to Shagnhai and stay the W again. My wife loved the dumpling pillow and chop sticks. Wish we could take them home. Also, Bruce was so helpful arranging transports and providing us great restaurants and bars to visit.

Beautiful hotel, great views of the iconic skyline, several restaurants to choose from, one of the best spa areas I've seen in a hotel, accommodating staff, swanky room, great location.

Everyone at the W was so helpful and always there when needed! It was a great experience

From the moment we booked the room we were greeted with the most friendly staff. I messaged prior to our stay and Priscilla took care of all our needs before we arrived. Upon arrival Tiny checked us in with a smile and warmest welcome. We stayed for our anniversary and the staff went out of their way to make it special for us. I would highly recommend and will definitely go back for this stellar service and amenities.

Our recent Stay at the W was absolutely outstanding! From the welcome to the minute we left the team at the hotel could not do enough for us. We have stayed at a number of five star hotels in the world and can honestly say we found this to be the best. Amy the Customer Service Director and her team really know how to make your stay very very special indeed. This was our first time staying in Shanghai and I have to say that the hotel was amongst many things that made the trip the most memorable. We can’t thank the team at the W Hotel enough. 🙂

Best hotel, super facilities, fabulous pools, 5 stars breakfast!

A great facility with an exceptional team of service professionals. Pascha, Rachel, Nana, Tina, Vivi, and everyone else I encountered made the stay that much more enjoyable. Great food and atmosphere at the kitchen table. The deep tissue massage at the spa was the best I’ve had in China, maybe anywhere. Greeting staff was consistently friendly, helpful and fun. The hotel staff was the type that consistently went out of it’s way to make sure the guests were having a seamless and memorable stay. If I could make any constructively-critical recommendations, they are small, but; the Greek yogurt with papaya on the breakfast menu at the Kitchen table should be renamed papaya with yogurt, as I was looking for Greek yogurt but when the dish arrived it was primarily an enormous papaya with proportionally little yogurt and honey on top; during my near perfect massage, some neanderthal was yelling down the hallway in Chinese for about 3 minutes and I could easily hear this in the massage room; the water sensors in the men’s room off of the lobby/bar area were a little tricky (inefficient) when it came to attempting to wash my hands - I noticed other guests experiencing this as well; the wet bar was unavailable for the first two days of my three day stay, but I understand that the space is available for rental - and the staff did surely make every other area of the hotel a supremely enjoyable experience. All in all, my next stay in SH will surely be at the W. Thank you!

Amazing view from the room. Connected to a new mall, sufficiently equipped to provide meals for the few days stay. Extremely pleased with the breakfast service and room layout.

The best in Shanghai ...

Great hotel with authentic and energetic staff. Top notch amenities and attention to detail in the room— from Bluetooth speaker to Nespresso machine. Breakfast buffet had a terrific amount of fresh and diverse choices. Close to simple to use Metro system. Amazing health center / spa too.