2/10 Scadente
16 apr 2023
An Uncomfortable & Disappointing Stay
This hotel was the worst stay in our JB experience! We checked in after midnight after a long drive. We were given a room where the aircon was at a timer mode. Of course we didn’t know about the malfunction before we stay for the night. In the middle of the night, the aircon switch off automatically and we were awaken only bec the room was stuffy. We were awaken a few times. No matter how we tried to shut the timer off, it was impossible and we also need to climb onto a chair to reach the on/off aircon switch and restart with the remote control. It was only in the morning, we realized it was auto off hourly! It was a windowless room and upon reflection, a mishap may have happened! I told the counter lady about it and she said if we want to file a feedback or complaint, it was not through the hotel but thru Hotels.com! What a disappointing reply! Don’t the hotel want to take immediate action for next guests? We were also pretty sure we were not the first guests to experience the faulty aircon. Hotel does not take pride to maintain basic comforts!
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