"AVA Resort Cancun was a solid 4.5-star resort.
Honestly, I was really surprised at how beautiful the property was and how pleasant everything felt. I’ve already booked my next vacation!
I traveled with my 11-month-old baby, and overall, everything was great — the food (for adults), the interiors, the atmosphere — it delivers what you’d expect from a Google 5-star resort.
That said, here are a few honest cons:
1. Baby food
This was tough. Their kids’ meals already contain salt, even when you request no salt. Most meats are pre-marinated, so it was really difficult to feed a baby under one year old. They don’t really offer suitable options for babies who just started solids.
2. Housekeeping
This isn’t their strongest area. I noticed signs of previous guests — tape residue on walls (probably from birthday decorations), small spills, hair, etc. The bedding was clean, though. If you’re a clean freak, this might bother you. It is a massive resort with thousands of rooms, so this seems to be where they fall short.
3. Restaurants
The nicer restaurants are hard to get into. Sometimes the only available dinner reservations are after 8pm. Walk-ins are often sold out, and having two dinners in one night? Forget it. Room service is available, thankfully.
Livo (Mediterranean) was unfortunately disappointing. Veranda (Italian) was surprisingly weak — especially the pasta and pizza.
There was one other bad food incident, but management apologized sincerely, so I won’t go into detail.
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