At check-in we reminded the reception that we had chosen a "VIP offer" from the Expedia portal, but it seemed to us that they were having difficulty remembering what it included. As advertised, we should have expected: 1. superior service; 2. two complimentary drinks; 3. free room upgrade; however we received only the drinks. We asked to charge our EV in their garage and they didn't inform us of the 10 euros per day charge, in addition to the 18 euros per day for parking. Charging took only a few hours, because the battery was almost full (about 15 kWh). Despite this we had to pay at least one day. If they had informed us of the cost, we would have recharged in the Mercedes museum parking, where it's free. We were assigned one of the non-refurbished rooms, with the carpet and furnishings dating back a few decades. When the room was cleaned after the first night, we did not find new sets of soap and shower gel, as usually happens in other hotels. The toilet flushed badly from day one, and the second night stopped to work at all. By choosing Expedia's "VIP" offer, we should have received superior service, but here we got the exact opposite. We are not pretentious people, so we gladly accept what is offered to us, without asking for more, but perhaps this time we should have complained to the reception from the first moment. It will serve as a lesson for future experiences.