Kempinski Hotel Berchtesgaden

Luxury hotel, very nice view, good room, very friendly staff, clean, good location, breakfast is fantastic. 10 of 10! Very recommend!

Gorgeous hotel in a beautiful location. Many things to do. The outdoor pool surrounded by the Alps was amazing. We loved this hotel. Very relaxing.

When we moved to Munich last year, we compiled a list of fabulous places to stay and, based on reviews, this was near the top. We had family in town this week and were finally able to plan a trip--primarily to see the Eagles Nest, but I was very much looking forward to the hotel. Unfortunately, it was a really mediocre visit, nothing really went as expected. If I had to put my finger on the exact reason, I would say it was because the hospitality was superficial and lackluster. There was a veneer of friendliness, but no one went above expectations and some of the staff truly dissapointed. It was a just a collection of small stuff--wrong directions from 3 different staff when we set out for our hike, inability to book spa treatments or even dinner in the restaurants because they were overbooked, misinformation on late check-out that we were fine with paying for (an additional 50 euros) but then the offer was rescinded the next morning at noon. Telling again was when I called the desk late in the evening inquiring if they might have a over the counter medication for my daughter who became ill and instead of a bit of kindness and sympathy as it was relayed that this was not available, I recieved a laugh. This place really has potential. The setting is spectacular and the hotel itself is chic, but the ethic of hospitalitiy just is not there. I would defintely not return as there are many wonderful hotels in the region that are well worth a repeat visit.

Given the cost of a room in the Kempinski I would point out the following: 1 There is no proper coffee machine in the room, just a kettle. 2 Entrance to the SPA (pool/sauna) for 4 hours is EUR 55 per person or EUR 100 per couple - it is NOT included in the room rate 3 Rooms are showing signs of ageing - for example, the handle on the outside of the terrace door was broken and not fixed during my stay despite telling reception 4 The room description refers to 'Fireplace' on the Hotel.com booking confirmation - there was no fireplace in the room 5 Service in the bar is incredibly slow (despite there being only 4 other guests in the bar area) 6 Prices are fairly expensive for food in the restaurants 7 It is beyond us how the Le Ciel restaurant is rated by Michelin - service and attention was poor and food average 8 It would be interesting for the hotel to point out that it is built on the former site of Herman Goring's and Martin Bormann's houses (on what used to be called Goring Hill) - there are even some relics still remaining on the site 9 The hotel offers 'guestcards' which give you discounts for various places of interest (only about EUR 1 per person though) but the reception staff were reluctant to give information where you actually received the discounts and gave no information on this in written format and no local map 10 Shower gel was not replaced meaning we had none That said, the breakfast was great as were the common areas of the hotel.

They have a great baby club but is locked half of the week. Considering the rainy weather it can be a challenge for the parents. Plenty of stairs where should be a ramp or nothing. Wheelchair and stroller are not welcomed. Poor selection of baby TV channels. Kitchen is high class. Breakfast mixed high quality items with stuffing foods such as pastries made from ready to cook frozen stuff. That is sad because it ruins the general impression for peanuts. Even fellow locals avoided them. So, poor sweets an few veggies. The benedict eggs are extraordinary. The last one came with a long blonde hair. I was happy that it was long :(