2/10 Scadente
3 dic 2025
I am extremely disappointed with my recent booking through Hotels.com. I entered the correct ages of my children (8 and 11), yet the resort received the reservation showing both as infants under one year old. As a result, I was charged over $400 per night in unexpected additional fees during a peak holiday period, doubling the total cost of my stay.
What is most concerning is that Hotels.com does not display the children’s ages anywhere on the customer’s confirmation page or email. It only shows “Children,” with no way for me to verify what ages were transmitted. This lack of transparency creates serious room for system errors — and leaves customers responsible for the consequences.
Despite explaining this issue, Hotels.com insisted the mistake was mine, which is unacceptable. I have booked hotels for years and have never experienced anything like this. If the ages had been entered incorrectly, the price difference would have been obvious.
This system flaw and the refusal to acknowledge it ruined my family’s holiday trip and resulted in significant, unforeseen expenses. I expected better from Hotels.com. I hope they address this issue so other customers do not face the same problem.
Minjung
Minjung, vacanza in famiglia di 4 notti
Recensione degli ospiti Hotels.com verificata
