URSO Hotel & Spa

2nd time at hotel. still does not disappoint

Beautiful hotel with friendly staff. Well situated in central Madrid. We did not get a chance to try out the spa.

The spa and gym are very nice and modern and the pool is 20 meters and you will enjoy it if you’re looking for a swimming practice. The staff are nice and very friendly. The rooms are pretty basic.

Staff is fantastic; all very helpful. Dining room for dinner is superb. Pool Is somewhat unusual. While a little warm for bathing, the jets are great. I wish they had a jacuzzi-type spa. Very modern & chic. We very much enjoyed our stay.

I have stayed several times in the last few years at the Urso Hotel, the only thing that I will criticize it's the turn around on the front desk people. One of the good things about coming back to a grand hotel it's to come back and find a friendly face, to make special relations with the concierge and front desk, to be recognize as a regular client and to be able to trust them with recommendations. These is almost impossible at the Urso, I don't want to be taken care by a person in training if I am paying for top service (let's not talk about the kids training everywhere else at the hotel).

Beautiful hotel well situated in a lovely part of Madrid

Muy bien especialmente atención en recepción y bell boys

We recently had a second stay at Urso after staying ~2 years prior. This was an ok value 5* experience, but noticeably less good compared to previously. Likely won’t stay another time. Main reasons why: - Shower supplies seemed a bit cheap, with watered down shower gel and not great shampoo - Nothing really that makes you feel special, like the best boutique hotels do - we had a relatively poorly placed room with an outside view of just a neighboring wall even though hotel didn’t feel full and we were repeat guests; there was no free water in the room until after turndown; bellboys were variable and not overly attentive and we ending up both unloaded and loading our bags into the taxis... all small things but overall gave feeling that nothing was particularly special - Gym had a broken AC, and we mentioned this to reception who said they would send someone down immediately to fix it, but they neither sent anyone to fix it nor came down themselves to explain to us that it wouldn’t be fixed. Equipment was also dirty. - Other very small things - the safe in the room was a bit worn down and had a wonky door, I noticed the reception team deep in conversation together and ignoring a guest who was trying to get their attention, etc - Also an annoying mosquito in the room. But can’t really blame the hotel for that :) A few of the elements we liked from the first visit are still the same, in particular the good lobby bar area, the interesting decor, comfortable bed.

Nice helpful staff and beautiful room. They care about the details

The junior suite was beautiful...spacious clean and comfortable...sufficient old world charm with a modern tinge...The staff, particularly the doormen were A1...happy, helpful and charming...always made me smile when I came and went... And the restaurant, bar and spa round off the package nicely...I love Madrid...and this hotel definitely picks up on the cool sophistication of the city, with a cheeky grin and warm hand on your shoulder...could check into this hotel anytime...and never leave...