4/10 Discreto
24 apr 2025
I don't often write so much in my reviews, but this time I must.
The hotel is basic, not a real 4 star, let's 2-3 stars more or less.
But there were 3 major issues with my stay.
1 The beds.
The beds were very little. Not a real queen size. Not wide enough for 2 adults and not long enough for a person of 190 cm.
I've always found large beds in the USA so this was a bad suprise.
2 The absolute impossibility do diminish my stay from 7days to 6days.
I specify that the reservation was cancellable until the last day, but it was impossible to simply diminish it by only day
That was impossible via Expedia, and it was impossible at the hotel lobby. I tried multiple times but nothing, nobody helped me, always referring me to Expedia. And in the end, when I left one day before the check out, they even told me "Are you aware that you are going to pay for next night too?". The guy was lucky I had the taxi waiting for me.
Absolute unprofessional staff, but also Expedia has its faults, because every time I tried to diminish by one day it gave me new updated prices, so I would end up by paying 2800 for 6 days instead of 2200 for 7 days.
3 Double charge and no solution.
I was charged at my arrival for the entire cost plus caution. That is ok.
But after 5 days I was charged again for the entire cost without caution.
I understand that these were precharges and that one of the two was going to disappear after a few days.
But in the mean time my credit card plafond was emptied for days
Edoardo
Edoardo, vacanza in famiglia di 7 notti
Recensione degli ospiti Expedia verificata
