2/10 Scadente
29 giu 2025
Bed Bugs
They was unacceptable, discovered bed bugs in one of the two rooms we paid for. The night employee, Jay, advised he was unable to provide further accommodations and was only able to provide new sheets only no comforter or other linens. Due to the lack of accommodations I had to give up my sleeping area and sleep in my car so my kids and wife could sleep in the one room.
The following morning the day manager advised that policy was not to refund the room until inspection, secondly advised that it is agonist the hotels policy to sleep in my personal car on property. During our conversation she advised that the employee that cleans the rooms will clean the room that is infested with the bed bugs and have it inspected on Monday or Tuesday. I advised her that that is against health regulations, as the room should be locked out by the manager or security, quarantined until inspection NOT cleaned by staff and possibly cross contaminating other rooms the employee will be cleaning the same day and allowing the room to utilized over again prior to inspection.
Attached are pictures of the live bed bug that was secured and given to Jay, the overnight manager/employe. The picture of the carpeted area is a picture of another live bed bug and the pictures of the mattress area are pictures of casing from bed bugs. There were also traces of bed bugs on the linens, however we did not obtain pictures of those due to not wanting to further expose our family to bed bugs.




Fernando
Fernando, vacanza in famiglia di 1 notte
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