Decent hotel, but it’s not a five-star hotel. We had booked a beachside villa apartment with our own sun loungers. The sun loungers were always taken by others, and the hotel told us to contact them to get new ones, but this took far too long or wasn’t followed up at all, so after a few days, we just gave up on that.
There was supposed to be Wi-Fi, but it didn’t work. They promised to fix it several times, but it never happened. Instead, we had to buy expensive data packages on our phones.
For the first few days, we relaxed on the beach and ordered lunch to the villa. One day, a waiter rudely said: "Don’t you go other places?" After that, we stopped eating at the hotel.
Otherwise, Koh Chang is very nice, and there’s a lot to see by renting a scooter. I can recommend the island, but not the hotel.