Rosen Shingle Creek

My stay at Rosen Creek was overall great.

Beautiful hotel. Beautiful pool staff was amazing helpful and fun.

The Rosen Shingle Creek was advertised as a luxury hotel so I decided to take my wife there for her 40th Birthday for a relaxing evening away from the kids. The room was fine, however, I wouldn’t call it luxurious. The issue with our stay occurred the following morning when we attempted to shower and had NO HOT WATER!!! We called the front-desk and were told the boilers were not working. No apology, no credit for our trouble, or even a modest acknowledgment or consideration for such a rude awakening. We tried to talk to management but were told that they don’t work on the weekends. Then, to make matters worse we were charged $18 for parking on our way out. This a not a classy “luxury” hotel. Sure, it’s big and looks nice, but the hospitality at this establishment is extremely lacking. I knew we should have stayed at the Gaylord!

Hotel front desk staff very welcoming, also happy with the maid service, the waiters and waitresses in the steakhouse and Italian restaurant. My only issue was with the waitresses by the pool, we spent two full days by the pool and not once did the ladies waitressing ask if we wanted To order anything from the outside bar, Other then that the stay was perfect.

Amazing property. Has a grand lobby. Kids love the bird cage and pool. Everyone was friendly and helpful. Room was spacious and clean. Would def book again. Close to amusement parks, but secluded from traffic.